{"id":2373,"date":"2020-11-25T15:58:28","date_gmt":"2020-11-25T18:58:28","guid":{"rendered":"https:\/\/geekplusrobotics.borealtech.com\/support\/"},"modified":"2020-12-30T16:35:43","modified_gmt":"2020-12-30T19:35:43","slug":"support","status":"publish","type":"page","link":"https:\/\/geekplusrobotics.borealtech.com\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"

[vc_section full_width=”stretch_row” el_class=”gpr-series-banner” css=”.vc_custom_1606321956937{background-image: url(https:\/\/geekplusrobotics.borealtech.com\/wp-content\/uploads\/2020\/11\/\u5934\u56fe1920×450-Support.jpg?id=2301) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_row][vc_column][vc_column_text el_class=”gpr-banner-contact”]<\/p>\n

Support<\/h1>\n

Reliable \u2022 Responsible \u2022 Efficient
\n[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text el_class=”gpr-product-rich-text text-center”]<\/p>\n

Our Service & Support Portfolio<\/h2>\n

We flexibly convert our product features and your needs into a variety of service product offerings, specific service content and delivery standards, ensuring you get the right solutions with minimum downtime, maximum system efficiency and availability.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=”1\/5″][vc_column_text]\"\" 24\/7 Help Desk
\n[\/vc_column_text][\/vc_column][vc_column width=”1\/5″][vc_column_text]\"\" Remote Technical Support[\/vc_column_text][\/vc_column][vc_column width=”1\/5″][vc_column_text]\"\" Onsite Repair[\/vc_column_text][\/vc_column][vc_column width=”1\/5″][vc_column_text]\"\" System Maintenance & Upgrade
\n[\/vc_column_text][\/vc_column][vc_column width=”1\/5″][vc_column_text]\"\" Service Packages[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/5″][vc_column_text]\"\" Preventive Maintenance[\/vc_column_text][\/vc_column][vc_column width=”1\/5″][vc_column_text]\"\" Residential[\/vc_column_text][\/vc_column][vc_column width=”1\/5″][vc_column_text]\"\" Spare Parts Service[\/vc_column_text][\/vc_column][vc_column width=”1\/5″][vc_column_text]\"\" Training & Certification
\n[\/vc_column_text][\/vc_column][vc_column width=”1\/5″][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=”stretch_row_content”][vc_row el_class=”d-flex”][vc_column width=”2\/5″][vc_column_text el_class=”gpr-tech-rich-text”]<\/p>\n

24\/7 Technical Support<\/h2>\n

24\/7 Help Desk<\/strong>
\nOur service help desk is available worldwide 24 hours a day, 365 days a year, to rapidly respond to your service claims and assign them to the right department for sufficient support. Your service cases are properly recorded and traced in our Service Platform.
\nRemote Technical Support<\/strong>
\nWhenever and wherever your system has an urgent incident, our technical support engineers and experts are here to provide remote diagnoses and reliable resolution over a secure VPN connection to minimize system interruption.<\/p>\n

System Maintenance & Upgrade<\/strong>
\nWe provide regular system maintenance and upgrade, including error corrections, modifications and other changes or improvements to your system, reducing system risks and enhancing operating performance.[\/vc_column_text][\/vc_column][vc_column width=”3\/5″ el_class=”right-content”][vc_single_image image=”2343″ img_size=”full” alignment=”center”][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=”stretch_row_content”][vc_row][vc_column width=”2\/5″][vc_column_text el_class=”gpr-tech-rich-text”]<\/p>\n

Field Services<\/h2>\n

Onside Repair<\/strong>
\nOur specially trained and certified field engineers quickly attend to your service request if onsite intervention is required, and repair robots and charging stations at the location you need following local regulations and safety requirements.<\/p>\n

Preventive Maintenance<\/strong>
\nYour installed bases are maintained according to our planned schedules that are flexibly tailored to fit with your operational demands. Our high skilled field engineers carry out onsite inspection or component replacement in a timely and professional manner to ensure hardware reliability and lifetime performance.[\/vc_column_text][\/vc_column][vc_column width=”3\/5″][vc_single_image image=”2346″ img_size=”full” alignment=”center”][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row el_class=”d-flex”][vc_column width=”1\/2″][vc_column_text el_class=”gpr-tech-rich-text”]<\/p>\n

Spare Parts<\/h2>\n

We plan and run spare parts inventory and manage service material logistics to provide genuine Geek+ spare parts around the clock and from all over the world. With diverse spare parts packages and spare parts centers located in countries and regions such as the US, Germany, Poland, Japan, Taiwan, Hong Kong and Mainland China, we are able to dynamically align with your special service needs.[\/vc_column_text][\/vc_column][vc_column width=”1\/2″ el_class=”right-content”][vc_single_image image=”2349″ img_size=”full”][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=”1\/2″][vc_column_text el_class=”gpr-tech-rich-text”]<\/p>\n

Training<\/h2>\n

Our training courses are set up for the purpose of transferring know-how and expertise of our products and services to you either as our customers or service partner candidates. Besides, We offer onsite trainings to enable your employees capable of handling basic equipment and system errors by themselves.[\/vc_column_text][\/vc_column][vc_column width=”1\/2″][vc_single_image image=”2352″ img_size=”full”][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text el_class=”gpr-tech-rich-text”]<\/p>\n

Service Delivery<\/h2>\n

Highly skilled and experienced service team, properly managed service materials, diverse service offerings and well defined service procedures lead to our global service delivery of best quality in a timely, safe and sufficient manner.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_single_image image=”2355″ img_size=”full”][\/vc_column][\/vc_row][vc_section][vc_row el_class=”d-flex”][vc_column width=”1\/2″][vc_column_text el_class=”gpr-tech-rich-text”]<\/p>\n

Service Partner Program<\/h2>\n

We have been extending our service expertise and resources into key target markets around the world by actively developing service partners. Through specially designed courses and onsite training during project implementation, we transfer in-depth knowledge and skills to our service partners. After a rigorous authorization process, they are capable of providing you with faster and more flexible services.[\/vc_column_text][\/vc_column][vc_column width=”1\/2″ el_class=”right-content”][vc_single_image image=”2358″ img_size=”full”][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=”1\/2″][vc_column_text el_class=”gpr-tech-rich-text”]<\/p>\n

\n
\n

Continuous Service Improvement<\/h2>\n

Customer focus is our core strategy and we make every effort to improve our service operation excellence. Driven by customer experience, we have established a complete closed-loop procedure of service plan, delivery, measurement, analysis and enhancement, making your voice heard, acted on and reported back.<\/p>\n<\/div>\n<\/div>\n

<\/div>\n

[\/vc_column_text][\/vc_column][vc_column width=”1\/2″][vc_single_image image=”2361″ img_size=”full”][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/section>","protected":false},"excerpt":{"rendered":"

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